Custom Analytics & Smart AI Bots
ConvHi: your fully personalized Virtual Agent, crafted by Customer Service and Sales experts. Available in 25+ languages and seamlessly integrated with your tools.
Turn data into insight with advanced analytics and personalized dashboards designed to help you make smarter decisions.
Analysis
Data
Intel
Stats
Bots, Contact Center, Marketing, & more
Data + Intel
Success Stories
Data, 24/7, action
Why us?
Always-On, Real-Time Analytics
Turning your business
insights into intelligence.
In an environment where data is infinite, the real value lies in turning it into intelligence. Our platform doesn’t just display metrics; it transforms them into clear, relevant, and actionable information.
Through our client portal, each organization can visualize in real time how their campaigns are evolving, from Average Handling Time (AHT) and service levels to conversions and agent performance. We go even further by providing analytics that reveal how users interact with your services, what their experience is like, and how they perceive your brand based on external factors.
This dual perspective (service and perception) provides complete intelligence that enables faster, more effective, and more strategic decision-making.
The platform is also optimized for advanced analytics and open-source intelligence (OSINT) monitoring services. This allows you to detect trends, conversations, and perceptions across social networks and digital media, giving you a global and strategic view that protects your brand’s reputation.
This is why companies that trust us don’t just see data; they make smarter decisions, anticipate scenarios, and act with a competitive edge.
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Dashboards
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Insights
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Satisfaction
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Markets
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Service
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Languages
Main Dashboard
Your dashboards
01
01 Sales Dashboard
Key metrics at a glance to help you make faster decisions: conversions, average handling time, service levels, top products, and more.
01 Sales Dashboard
02
02 Dashboard Tracking - OSINT
Monitor open sources and identify trends on social media and digital platforms to transform information into actionable intelligence.
02 Dashboard Tracking - OSINT
03
03 Customer Service Dashboard
Analyze your service quality in real time: response times, agent occupancy, answered calls, waiting times, service levels, and much more.
03 Customer Service Dashboard
04
04 Specific Campaigns Dashboard
For every specific service, like telemarketing or mobility campaigns, we set KPIs adapted to each client’s goals.
04 Specific Campaigns Dashboard
05
05 Dashboard: Service Quality Metrics
Key indicators like SLA compliance, the number of complaints and incidents, and internal call evaluation results.
05 Dashboard: Service Quality Metrics
FAQs
FAQs - Your possibilities
Discover Amb Tu’s Client Portal and Insights HUB.
A platform for real-time visualization of your campaign data and analytics, including service performance, conversions, customer satisfaction, and more.
Do I need to have a contact center service with you to access the platform?
No need. We also provide standalone dashboards and analytics, such as OSINT (open-source monitoring) services, even if you don’t use our contact center.
What metrics can I see?
You can track everything from AHT, SLA, and agent occupancy to sales metrics, conversions, and how users perceive your brand on social media and digital channels.
Is the data shown protected and handled securely?
Yes. Data is processed in line with security and regulatory compliance standards, and portal access is private and customized for each client.
Can the dashboards be customized to my needs?
Exactly. Each client can request customized dashboards, for example focused on conversions, occupancy or user satisfaction, and we set them up to match their strategy.
Your data is your strategic advantage.
Transform scattered metrics into a clear strategic vision that drives your business.
Intelligence
Data
Analysis
Action
